Refund Policy

1. Overview

Minecraft server hosting is a digital service that consumes compute, storage, and network resources as soon as a server is provisioned. Because of that, our refund rules distinguish between (a) services that have not yet been materially used and (b) services that have been provisioned, started, or used.

2. Seven-day cooling-off (unused service)

If you are a consumer in the UK or EEA, you may have statutory cancellation rights for distance contracts. Separately, where we offer a goodwill window: if you request a refund within seven (7) calendar days of initial purchase and your server has not been provisioned, not been started, and not been materially used (see below), we will typically refund the fees for that initial period, subject to verification.

"Materially used" includes, without limitation: starting the game server process, uploading or generating world data beyond default templates, sustained player connections, significant bandwidth consumption attributable to gameplay, or configuration that clearly indicates operational use beyond a brief connectivity test we explicitly permit in writing.

3. No refunds after provision and start

Once your server has been provisioned and started (or otherwise put into active use as described above), fees for that billing period are generally non-refundable, except where required by law or at our sole discretion in exceptional cases (for example prolonged service-wide outage attributable solely to our infrastructure, documented billing error, or duplicate charge).

This reflects the consumption of resources and the inability to "return" digital hosting in the same way as physical goods.

4. Upgrades, downgrades, and plan changes

When you upgrade or downgrade a subscription mid-cycle, we may apply credits or charges on a prorated basis according to the rules shown in the control panel or checkout at the time of change. Proration does not imply a cash refund of prior periods unless we explicitly state otherwise or the law requires it.

• Upgrades may result in an immediate additional charge for the remainder of the billing period.
• Downgrades may take effect at the next renewal or as otherwise disclosed; unused time on a higher tier may be credited according to our billing logic, not as an automatic cash refund.

5. Chargebacks and payment disputes

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us to resolve a billing issue, we may suspend or terminate your account and dispute the chargeback with evidence of service delivery. Fraudulent or abusive chargeback activity may result in permanent closure and recovery of fees and costs where permitted.

We encourage you to open a billing ticket with us before disputing a charge so we can correct genuine errors quickly.

6. Exceptions and discretion

We may make exceptions to this policy where we deem it fair and reasonable (for example duplicate subscription purchased in error, verified non-delivery of a new service due to our fault, or mandatory consumer rights). Exceptions are not guaranteed and do not create a precedent.

7. How to request a refund

1. Contact us through the support or billing channel identified on our website or in your customer panel.
2. Include your account email, invoice or subscription reference, and a clear explanation of the request.
3. Allow reasonable time for review. Approved refunds are returned to the original payment method where possible; timing depends on Stripe and your bank.

8. Statutory rights

Nothing in this policy limits statutory rights that cannot be waived under applicable law (including consumer rights in your jurisdiction).

9. Renewals, cancellation, and timing

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date shown in your billing portal (Stripe customer portal or equivalent). Cancelling stops future charges; it does not automatically refund the current period unless this policy or the law says otherwise. If you cancel mid-period after the service has been used, you typically retain access until the end of the paid period without a partial cash refund, unless we offer a prorated credit as described at checkout.

• Effective date: cancellation takes effect at the end of the current billing cycle unless we confirm an earlier date in writing.
• Reactivation: you may need to place a new order if the service was fully terminated and resources were released.

10. Free trials and promotional pricing

If we offer a free trial or discounted introductory period, the specific terms shown at signup apply. Unless we state otherwise, converting to a paid plan or continuing after the trial ends means you accept charges at the then-current rate. Refunds for trials follow the same "materially used" logic: if you have consumed resources beyond a trivial test during a trial extension we granted, we may decline a repeat trial or refund at our discretion.

11. Add-ons, domains, and third-party fees

Some purchases may include non-refundable components (for example third-party licence keys, domain registrations, or partner services billed through us). Where a fee is passed through to a supplier, refunds may be limited to what that supplier returns to us. We will explain any such restriction at purchase where practicable.

12. Account credit vs cash refund

We may, at our discretion, offer service credit instead of a cash refund (for example for goodwill adjustments or billing corrections). Account credit is not transferable, has no cash value outside our services, and may expire if stated when issued.

13. Abuse, fraud, and reversed payments

We do not refund fees where we reasonably believe the order was fraudulent, made in breach of our Terms of Service, or connected to chargeback abuse. We may offset amounts you owe us (including recovery costs) against any refund otherwise due.

14. Currency and payment method

Refunds are processed in the currency and to the payment method used for the original transaction where Stripe and banking rules allow. If that method is closed or cannot receive a return, we will work with you on a reasonable alternative, which may require additional verification.

15. UK and EEA consumer rules

If you are entitled to a statutory cooling-off period for digital content or services under the Consumer Contracts Regulations 2013 (UK) or equivalent EU/EEA rules, those rights apply in addition to this policy. Where you have consented to immediate performance before the cooling-off period ends, you may lose the right to a full refund for the portion of the service already delivered — we will explain any such consent at checkout where required.